Manage My Booking

Carry-on and checked baggage allowances, size limits and restricted items are governed by the operating rail carrier. Oversize, additional and special items may have separate limits or fees.

Eligibility for changes, cancellations or refunds depends on the fare selected, travel status and the operating carrier’s applicable fare rules. Contact Traviora before making changes directly with the carrier so the booking record can be reviewed.

Travelers should carry valid identification when required and arrive with enough time for station procedures, boarding and baggage handling.

Acceptance of pets, bicycles and other special items depends on the train, route, equipment and carrier rules. Advance reservation may be required.

Accessibility services and station assistance vary by route and station. Contact Traviora in advance for help coordinating available assistance.

Rail schedules, equipment and services may change due to operating conditions. The operating carrier’s disruption, re-accommodation and refund rules apply.

Traviora may review booking details, availability and final supplier conditions before the reservation is completed.

If the selected service or fare is no longer available, Traviora may contact the traveler with available alternatives before further processing.

Traveler names and contact details should match the information used for travel. Customers are responsible for reviewing itinerary details and advising Traviora promptly of any correction.

For assistance, call 1-800-693-3521 or email reservations@trainsupportdesk.online. Changes are subject to supplier availability and applicable carrier rules.